Frequently Asked Questions
Everything you need to know about your Piyama shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, intimate apparel cannot be returned unless defective.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit for your silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your fabrics ethically sourced?
Yes, at Piyama we prioritize sustainability. Our garments are made from high-quality, ethically sourced materials, including organic cotton and recycled fibers, produced in certified fair-trade facilities.
Can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey in real-time.